Refunds for Joining Fee - Memberships purchased online
Following a recent investigation by the Competition and Markets Authority into how prices were shown on our website, we admitted engaging in conduct which constitutes a relevant infringement of consumer protection law.
The total price for memberships, including the joining fee, should have been shown to customers in a clear and timely way.
Affected memberships are:
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Annual memberships purchased online between 6 April 2025 and 27 November 2025, and between 7 January 2026 and 15 April 2026.
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Direct Debit memberships purchased online between 18 November 2025 and 7 May 2026.
We have now made changes to improve how our prices are shown. We have also agreed to refund joining fees for affected customers who purchased memberships online.
We have contacted everyone involved; however, if you have joined online during the dates shown above and not heard from us, please contact your club:
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Hounslow: 0208 572 1414 | hou.membership@goldsgym.co.uk
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Harrow: 0208 901 6161 | harr.membership@goldsgym.co.uk
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Dagenham: 0208 593 5000 | dag.membership@goldsgym.co.uk
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Hanwell: 0208 840 0044 | han.membership@goldsgym.co.uk
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Thank you for choosing Gold's Gym.