F.A.Q | Gold's Gym UK

Below you will find some of the questions along with the answers most commonly asked about our Membership. If you have any further queries, please call one of our clubs on the following numbers and we will do our best to help you.

Hanwell: 020 8840 0044 E: han.membership@goldsgym.co.uk

Dagenham: 020 8593 5000 E: dag.membership@goldsgym.co.uk

Harrow: 020 8901 6161 E: harr.membership@goldsgym.co.uk

Hounslow: 0208 572 1414 E: hou.membership@goldsgym.co.uk

What is the best way to join a Gold’s Gym Club?

Please call one of the numbers above and we can arrange a convenient time for you to visit or alternatively join us online. 18+ only.

What makes Gold’s Gym different?

Atmosphere – Comfortable and Inviting
Staff – Friendly, helpful, & professional.
Service – Exceptional.
Follow-up – What most clubs won’t do after they have your money – to us it is ESSENTIAL!
Motivation – Some have, some don’t – we provide it.
Goals – Our job is to help you accomplish yours!

We have something money can’t buy – a PASSION for what we do!

How often should I work out? How long should a workout be?

There is no one answer to these questions. When you join Gold’s Gym one of our qualified fitness instructors will develop a personal program for you based on your current fitness level and goals.

What happens if I lose my membership card?

All members are required to present their membership card at Reception on every visit to the Club. Lost cards will be replaced at the member’s expense.

What is the difference between a fitness instructor and a personal trainer?

Your fitness instructor will provide an initial and ongoing opportunity for you to discuss your fitness goals and will help you to develop the best exercise program with you. The instructors are always available to answer any questions and will update your program at regular intervals or whenever you feel ready for a change. We would suggest every 3 to 4 months.

A personal trainer will provide a 1 on 1 session who can personally guide you through each workout so that you can achieve 100% results, 100% of the time. They will provide expert knowledge, encouragement, monitor your technique and constantly fine-tune your program as you progress.

Can I take a break in my membership?

Memberships may be suspended for any reasons for an admin fee of £25 for a period of not less than one and not more than three months. We require 1 full payments notice for all suspensions. Email your club for more information.

I know someone who could benefit from membership… What should I do?

If you introduce a friend while your membership is still current, you may be entitled to a referral gift as a thank you. Special forms are available from Reception during the period of a specific promotion. Retrospective introductions may not qualify you for any gift.

How can I cancel my membership?

You can cancel your membership at any time by giving us 30 days written notice (1 Full Payment) from your next Direct Debit collection date provided you have completed your minimum term. If you are still within your contract then a cancellation request will only be considered for the following reason :-

Long Term (Over 3 months) injury or sickness : The agreement can be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided. The written proof must clearly state that the member cannot exercise for more than 3 months or longer otherwise proof will be rejected. We will accept reasonable medical evidence, such as a note or letter from a qualified medical professional, confirming you cannot exercise for 3+ months.
Relocation: The agreement can be cancelled in the event that your new permanent address is more than 8 miles away (Excludes University Accommodation) from any of our branches upon receipt of a copy utility bill dated within the last 3 months showing the new address (UK addresses only). Relocation will only be accepted after 3 months of joining. Members who join whilst on Visa’s that expire within the minimum term set on the contract will not be accepted under relocation. Member who has relocated within 8 miles of another one of our clubs will need to transfer their membership to the nearest club to their new address and cancellation with the minimum term set on the contract will not be accepted under relocation.
Redundancy: The agreement can be cancelled upon appropriate proof of redundancy from your employer or other loss of livelihood. Intentional unemployment (resignation), members who join and their employment contract expires within the minimum term set on the contract or P45 will not be accepted under redundancy.
Pregnancy : This agreement can be cancelled upon appropriate written proof being given.

In all cases above, we require 30 days written notice from your next Direct Debit date for cancellation.