Below you will find some of the questions along with the answers most commonly asked about our Membership. If you have any further queries, please call one of our clubs on the following numbers and we will do our best to help you.

Hanwell: 020 8840 0044

Dagenham: 020 8593 5000

Harrow: 020 8901 6161

Hounslow: 0208 572 1414

What is the best way to join a Gold’s Gym Club?

Please call one of the numbers above and we can arrange a convenient time for you to visit or alternatively join us online.

What makes Gold’s Gym different?

  • Atmosphere – Comfortable and Inviting

  • Staff – Friendly, helpful, & professional.

  • Service – Exceptional.

  • Follow-up – What most clubs won’t do after they have your money – to us it is ESSENTIAL!

  • Motivation – Some have, some don’t – we provide it.

  • Goals – Our job is to help you accomplish yours!

We have something money can’t buy – a PASSION for what we do!

How often should I work out? How long should a workout be?

There is no one answer to these questions. When you join Gold’s Gym one of our qualified fitness instructors will develop a personal program for you based on your current fitness level and goals.

What happens if I lose my membership card?

All members are required to present their membership card at Reception on every visit to the Club. Lost cards will be replaced at the member’s expense.

What is the difference between a fitness instructor and a personal trainer?

Your fitness instructor will provide an initial and ongoing opportunity for you to discuss your fitness goals, and will help you to develop the best exercise program with you. The instructors are always available to answer any questions and will update your program at regular intervals, whenever you feel ready for a change we suggest every 3 to 4 months.
A personal trainer is someone who can personally guide you through each workout so that you can achieve 100% results, 100% of the time. They will provide expert knowledge, encouragement, monitor your technique and constantly fine-tune your program as you progress.

Can I take a break in my membership?

Memberships may be suspended for any reasons for an admin fee of £25 for a period of not less than one and not more than three months.

I know someone who could benefit from membership… What should I do?

If you introduce a friend while your membership is still current, you may be entitled to a referral gift as a thank you. Special forms are available from Reception during the period of a specific promotion. Retrospective introductions may not qualify you for any gift.

How can I cancel my membership?

You can cancel your membership at any time by giving us 30 days written notice from your next Direct Debit collection date provided you have completed your minimum term. If you are still within your contract then a cancellation request will only be considered for the following reason :-

  • Long Term (Over 3 months) injury or sickness : This agreement can be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided.

  • Relocation : This agreement can be cancelled in the event that your new permanent address is more than 15 miles away from any of our branches upon receipt of a copy utility bill or bank statement showing the new address.

  • Redundancy : This agreement can be cancelled upon appropriate proof of redundancy from your employer or other loss of livelihood.

  • Pregnancy : This agreement can be cancelled upon appropriate written proof being given.

In all cases above, we require 30 days written notice from your next Direct Debit date for cancellation.

To download a copy of our full list of Terms and Conditions Click Here

You can contact our Data Protection Officer if you have any questions, concerns or complaints about our handling of your Personal Informaiton. Any queries which relate to your membership and not your Personal Information that is held, need to be made directly to the Club where you hold your membership.

By Email:
By Post:
Data Protection Officer
Gold’s Gym
HR Department
1 Manor Parade, Sheepcote Road
Harrow, Middlesex

Our Data Protection Officer can help you with requests to exercise your Privacy Rights and with enquiries or complaints relating to Gold’s Gym handling of your Personal Information.

Club Email Addresses: