Frequently Asked Questions

What is the difference between a fitness instructor and a personal trainer?

Your fitness instructor will provide an initial and ongoing opportunity for you to discuss your fitness goals, and will help you to develop the best exercise program with you. The instructors are always available to answer any questions and will update your program at regular intervals, whenever you feel ready for a change we suggest every 3 to 4 months.

A personal trainer is someone who can personally guide you through each workout so that you can achieve 100% results, 100% of the time. They will provide expert knowledge, encouragement, monitor your technique and constantly fine-tune your program as you progress.

Can I take a break in my membership?

Memberships may be suspended for any reasons for an admin fee of £25 for a period of not less than one and not more than three months.

Can I transfer my membership to a friend?

Yes, memberships are transferable your friend will need to pay a transfer fee and take over your payments. Discounted memberships are non-transferable.

I know someone who could benefit from membership... What should I do?

If you introduce a friend while your membership is still current, you may be entitled to a referral gift as a thank you. Special forms are available from Reception during the period of a specific promotion. Retrospective introductions may not qualify you for any gift.

Will the cost of my membership go up in the near future?

Membership rates may be changed from time to time in accordance with company policy.

Will the Joining Fee go down in the near future?

The price of the Joining Fee may vary from time to time according to demand and promotional practice.